TRADE / THE CHR GUARANTEE
On-site in 48 Hours
Guaranteed.
WHAT THE GUARANTEE COVERS
Not marketing. A documented commitment.
01
On-site within 48 hours
From the moment you log a service call, a CHR technician is on-site within 48 hours. No exceptions.
02
Direct escalation to CHR Managing Director
If a call isn't resolved, it escalates to CHR's managing director. There's no layer of account managers between you and a decision.
03
Applies to every unit
The guarantee covers every CHR unit we sell - W17 through R40. There is no tier of product where the guarantee doesn't apply.
Why this matters
to your business.
When a heat pump fails on a client's pool, it reflects on you, not the supplier. A 48-hour fix means your client sees a fast resolution. Your reputation stays intact. Your next referral is safe.
Most suppliers send a tech within "5-10 business days." That's not good enough for premium installs.
For pool builders, a pool heat pump warranty service guarantee is only as good as the response time. CHR backs every unit with written pool heat pump service terms - 48-hour on-site, direct escalation to the Managing Director and no dealer in the chain.
HOW WE COMPARE
CHR vs other suppliers
| CHR Heat Pumps | Other suppliers | |
|---|---|---|
| On-Site Response | 48 hours - guaranteed in writing | No published service commitment |
| Service Model | In-house team, direct contact | Online form or ticketing system |
| Delivery | In-house, direct to site | Third-party freight carrier |
| Parts Warranty | 5 years | Up to 4 years |
| Compressor Warranty | 10 years | Varies - often unpublished |
| Single-Phase Output | 35kW - highest in Australia | Up to 19kW |
| Point of Contact | Our local team- Paul, Bill & Drew | Call centre or support queue |
Based on publicly available information from competitor websites as at June 2026.
Ready to talk trade?
Fill in the form and our local team will be in touch within 48 business hours.