RESOURCES / FAQ
Questions answered.
Direct from our team.
Everything builders and trade professionals need to know about CHR units, service and supply.
FREQUENTLY ASKED
From the moment a service call is logged, a CHR technician is on-site within 48 hours. The guarantee covers every unit in the range, W17 through R40, and is backed in writing. If a call is not resolved, it escalates directly to our managing director. No exceptions.
All CHR heat pumps carry a 5 year parts warranty, a 15 year compressor warranty and a 25 year heat exchanger warranty. Terms are documented and provided at point of sale. The 48 hour on-site service guarantee sits on top of the standard warranty.
The AstroMax H35 Turbo delivers 35kW on single phase power, the highest single phase output available in Australia. No electrical upgrade required. For three-phase installations, the AstroMax R40 delivers 40kW.
CHR supplies direct. No dealer network, no intermediary. Orders are placed directly with our team and delivery is managed in-house to your nominated site. Lead times and scheduling are confirmed at the time of order.
Spec sheets, installation guides, electrical requirements documents and warranty certificates are available for every model on our Builder Resources page. If you need something not listed, call us directly.
Contact our team via the Trade Enquiry form. Trade accounts are structured across three tiers based on annual volume. Frankie handles all new trade relationships directly.
A pool heat pump extracts heat from the ambient air and transfers it to pool water using a refrigerant cycle, similar to a reverse-cycle air conditioner. A fan draws air over an evaporator coil, the refrigerant absorbs heat, a compressor increases the temperature, and a heat exchanger warms the water. No gas connection required.
COP (Coefficient of Performance) measures heat output per unit of electricity consumed. A COP of 5.0 means 5kW of heat for every 1kW used. The AstroMax range achieves COP 16.0 to 20.0 across models, well above the industry average, meaning significantly lower running costs for your clients.
Our 35kW unit runs at around $3 a day. Running costs depend on pool size, target temperature, climate and usage. AstroMax units have a COP of up to 20, so they return up to 20 units of heat for every unit of power they use.
As a guide: pools up to 20,000L suit the W17 (17kW), up to 30,000L the C24 (24kW) and up to 60,000L the H35 Turbo (35kW, single phase) or 35T (35kW, three phase). Pools up to 80,000L suit the R40 (40kW, three phase). If the pool sits near the top of a bracket, has a spa or is exposed to wind, size up. See Compare All Models or call Frankie directly.
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